Question 1

How do I book an experience?

Accepted Answer

Browse listings on VakayGo, select the experience you want, choose your date and number of guests, then complete your booking with a secure payment. You'll receive an instant confirmation email with all the details.

Question 2

What is the cancellation policy?

Accepted Answer

Most experiences offer free cancellation up to 24 hours before the scheduled time. Some operators may have stricter policies for high-demand experiences, which will be clearly stated on the listing page before you book.

Question 3

How does trip protection work?

Accepted Answer

VakayGo offers optional trip protection at checkout that covers unforeseen cancellations, weather disruptions, and travel delays. If your experience is cancelled by the operator, you'll receive an automatic full refund regardless of protection status.

Question 4

Can I book as a guest without an account?

Accepted Answer

Yes! You can complete a booking as a guest using just your email address. However, creating a free account lets you track bookings, save favorites, leave reviews, and access exclusive deals.

Question 5

How do I contact an operator?

Accepted Answer

Each listing has a 'Message Operator' button that lets you ask questions before booking. After booking, you can communicate directly with your operator through the VakayGo messaging system in your dashboard.

Question 6

How do I list my business?

Accepted Answer

Sign up as an operator on VakayGo, complete your business profile, and create your first listing. Our team will review it within 24-48 hours. Once approved, your experience goes live and travelers can start booking.

Question 7

What are VakayGo's commission rates?

Accepted Answer

VakayGo charges just 3-5% per booking — significantly lower than other platforms that take 20-30%. We believe in fair pricing that keeps more money in local communities and with the businesses that deserve it.

Question 8

How do payouts work?

Accepted Answer

Payouts are processed automatically after each completed experience. Funds are transferred to your linked bank account or payment method within 3-5 business days. You can track all earnings in your operator dashboard.

Question 9

Can I manage my availability?

Accepted Answer

Absolutely. Your operator dashboard has a full calendar where you can set available dates, block off time, adjust capacity per time slot, and set seasonal pricing. Changes take effect immediately.

Question 10

How do I respond to reviews?

Accepted Answer

Navigate to the Reviews section in your operator dashboard. You can reply publicly to any review, which shows potential guests that you value feedback. We recommend responding within 48 hours for best engagement.

Question 11

When am I charged?

Accepted Answer

You're charged at the time of booking to secure your spot. For some experiences, a deposit may be taken upfront with the remainder due closer to the date — this will be clearly shown before you confirm.

Question 12

What payment methods are accepted?

Accepted Answer

VakayGo accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets. We're continually adding more payment options to serve travelers worldwide.

Question 13

How do refunds work?

Accepted Answer

If you cancel within the free cancellation window, you'll receive a full refund to your original payment method within 5-10 business days. Operator-cancelled bookings are always fully refunded automatically.

Question 14

What currency are prices shown in?

Accepted Answer

Prices are displayed in USD by default, but you can change your preferred currency in your account settings. The final charge will be converted to your card's currency by your bank at their current exchange rate.

Question 15

Is my payment information secure?

Accepted Answer

Yes. VakayGo uses industry-standard encryption and never stores your full card details on our servers. All transactions are processed through PCI-compliant payment providers to ensure your financial data is protected.

Question 16

How do I create an account?

Accepted Answer

Click 'Sign Up' on the VakayGo homepage, enter your name, email, and create a password — or sign up instantly with Google. It takes less than 30 seconds and gives you access to bookings, saved favorites, and more.

Question 17

How do I reset my password?

Accepted Answer

Click 'Sign In', then 'Forgot Password'. Enter your email address and we'll send a secure reset link. The link expires after 1 hour for security. If you signed up with Google, use Google sign-in instead.

Question 18

How does VakayGo verify operators?

Accepted Answer

Every operator goes through a verification process that includes identity confirmation, business license checks where applicable, and an initial quality review. We also monitor ongoing reviews and ratings to maintain standards.

Question 19

How can I delete my account?

Accepted Answer

Go to Settings in your dashboard and select 'Delete Account'. Any active bookings must be completed or cancelled first. Your data will be permanently removed within 30 days per our privacy policy.

Question 20

What data does VakayGo collect?

Accepted Answer

We collect only what's needed to provide our service: your profile information, booking history, and usage analytics. We never sell your data to third parties. Full details are available in our Privacy Policy.

Frequently Asked Questions

Still have questions?