Privacy Policy

1. Information We Collect

When you use VakayGo, we collect information you provide directly: your name, email address, phone number, and payment information when making bookings. For operators, we also collect business details, listing information, and payout details.

We automatically collect usage data including IP address, browser type, pages visited, and interaction patterns to improve our platform.

2. How We Use Your Information

We use your information to: process bookings, communicate with you about your trips, send booking confirmations and reminders, improve our platform, and connect travelers with operators. We do not sell your personal information to third parties.

3. Information Sharing

We share your information with: operators when you make a booking (name, contact details, booking requirements), payment processors to handle transactions, and email service providers for communications. We may also share data when required by law.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (SSL/TLS), secure password hashing, and regular security audits. Payment information is processed by PCI-compliant payment processors.

5. Your Rights

You can access, update, or delete your account information at any time. To request data deletion, contact us at hello@vakaygo.com. We will respond within 30 days.

6. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how visitors use our platform. You can control cookie preferences in your browser settings.

7. Contact

For privacy-related questions, contact us at hello@vakaygo.com.